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Website: https://chakchuk.art Business Name: ChakChuk Art
1. Introduction
Welcome to ChakChuk Art (“we,” “us,” or “our”). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website chakchuk.art and purchase our digital crochet pattern products.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with our website, we may collect the following personal information that you voluntarily provide to us:
Account & Purchase Information: Your name, email address, billing address, and payment information when you create an account or make a purchase. Please note that we do not store your full credit card details — all payment processing is handled securely by our third-party payment processors.
Communication Information: Your name, email address, and any message content when you contact us via email, contact forms, or social media.
Newsletter Subscription: Your email address when you subscribe to our mailing list.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Device & Browser Information: Your IP address, browser type and version, operating system, device type, and screen resolution.
Usage Data: Pages visited, time and date of your visit, time spent on pages, referring website addresses, click patterns, and other browsing actions on our website.
Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. See Section 7 for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Process Transactions: To fulfill your orders, deliver digital pattern downloads, send purchase confirmations, and manage your account.
To Communicate with You: To respond to your inquiries, send order updates, provide customer support, and send promotional emails (only if you have opted in).
To Improve Our Website & Products: To analyze website usage, understand customer preferences, troubleshoot technical issues, and enhance the overall user experience.
To Ensure Security: To detect and prevent fraud, unauthorized access, and other potentially illegal activities.
To Comply with Legal Obligations: To meet applicable legal requirements, respond to lawful requests, and protect our rights.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Payment Processors: We share necessary transaction information with trusted third-party payment processors (such as PayPal, Stripe, or WooCommerce Payments) to securely process your purchases. These providers have their own privacy policies governing the use of your information.
Website Hosting & Service Providers: We work with third-party service providers for website hosting, email delivery, analytics, and other operational purposes. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
Analytics Providers: We may use services such as Google Analytics to help us understand how visitors use our website. These services may collect information about your browsing behavior using cookies and similar technologies.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Account Data: Retained for as long as your account is active or as needed to provide you with our services.
Transaction Records: Retained for a minimum period required by applicable tax and accounting laws (typically 5–7 years).
Email Subscriptions: Retained until you unsubscribe from our mailing list.
If you wish to request deletion of your personal data, please contact us at the email address provided in Section 11.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, and limited access to personal data on a need-to-know basis.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help the website recognize your device and remember certain information about your visit.
7.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as shopping cart functionality, account authentication, and security. These cookies cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and content.
Marketing Cookies (if applicable): These cookies may be used to track visitors across websites in order to display relevant advertisements. We will only use marketing cookies with your explicit consent.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling certain cookies may impact the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, Ravelry, Etsy) and external services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of every site you visit.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You may request that we limit how we use your personal data.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
Right to Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days.
For California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. As stated above, we do not sell your personal information. To make a request under the CCPA, please contact us at the email address below.
For EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the rights described above. Our legal basis for processing your personal data includes performance of a contract (processing orders), legitimate interest (improving our services), and consent (marketing communications). You also have the right to lodge a complaint with your local data protection authority.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
ChakChuk Art Email: [email protected] Website: https://chakchuk.art
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.